FAQ
Storage FAQs
What types of vinyl storage products do you offer?
We offer a range of vinyl storage solutions including outer sleeves, inner sleeves, box set sleeves, protective sleeves for gatefolds and multi-LP albums, and specialty archival options designed to preserve your collection long-term.
What is the difference between inner and outer sleeves?
Inner sleeves protect the vinyl record itself from dust and scuffs, while outer sleeves protect the album jacket from wear, ring wear, and shelf damage. For best results, collectors use both.
What materials are best for long-term vinyl storage?
Archival-grade polyethylene (HDPE), polypropylene, and rice paper-lined sleeves are considered ideal for long-term storage. These materials are designed to be non-abrasive, anti-static, and safe for vinyl.
Do you offer storage solutions for box sets and specialty pressings?
Yes. We carry options designed for thicker jackets, gatefolds, and multi-LP sets to ensure proper fit and protection.
Ordering & Shipping FAQs
How long does it take to process my order?
Orders are typically processed within 2 business days. You’ll receive a confirmation email once your order has shipped.
Do you ship to the United States?
Yes, we ship to the U.S. Shipping rates and delivery times are calculated at checkout.
How long does shipping take?
All orders are shipped via UPS Standard or FedEx Ground within Canada, and UPS Worldwide Expedited for orders to the USA and international destinations, unless otherwise requested.
Typical delivery times after shipping are:
Canada & USA: 3–6 business days
International: 5–10 business days
Please note that delivery times are estimates only and may be affected by carrier delays, customs processing, weather, or other circumstances outside of our control.
See more info about shipping
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track current and past orders through your Customer Hub.
Can I update my shipping address after placing an order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update the address.
What if my order arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Do you offer free shipping?
We offer Free Shipping to Canada and contiguous USA on orders over $75 CAD* / $65 USD.
*PEI, NL, NS, NB, YT, NU & NWT on orders over $100 CAD
Can I combine multiple orders?
If you’ve placed multiple orders close together, contact us right away and we’ll see if they can be combined before shipment.
Do you accept returns or exchanges?
Please review our return policy for full details. If you have questions about a specific order, feel free to contact us.
Returns info can be found here
Do you offer price matching or price adjustments?
If you purchased an item at regular price and it goes on sale within 3 days of placing your order, just get in touch and we'll happily refund the difference.
Outside of that 3-day window, promotional pricing can't be applied retroactively. However, if you reach out, we're always happy to review your situation and may offer store credit as a goodwill gesture.
We're a small team of real people, and we genuinely enjoy helping our customers. A friendly email goes a long way, and we'll always do our best to find a fair solution when we can.
Please note that some promotions, especially one-day-only sales, are available only during the advertised timeframe. Once these promotions have ended, the discount cannot be applied afterward. We'll always make it clear in our promotional emails when an offer has a firm deadline.
Will I be charged duties or import fees?
International customers may be responsible for customs duties or import fees depending on local regulations. A $3.00 USD brokerage fee will apply to all US-bound orders.
See more info about shipping
