FAQ
Storage FAQs
What types of vinyl storage products do you offer?
We offer a range of vinyl storage solutions including outer sleeves, inner sleeves, box set sleeves, protective sleeves for gatefolds and multi-LP albums, and specialty archival options designed to preserve your collection long-term.
What is the difference between inner and outer sleeves?
Inner sleeves protect the vinyl record itself from dust and scuffs, while outer sleeves protect the album jacket from wear, ring wear, and shelf damage. For best results, collectors use both.
What materials are best for long-term vinyl storage?
Archival-grade polyethylene (HDPE), polypropylene, and rice paper-lined sleeves are considered ideal for long-term storage. These materials are designed to be non-abrasive, anti-static, and safe for vinyl.
Do you offer storage solutions for box sets and specialty pressings?
Yes. We carry options designed for thicker jackets, gatefolds, and multi-LP sets to ensure proper fit and protection.
Ordering & Shipping FAQs
How long does it take to process my order?
Orders are typically processed within 2 business days. You’ll receive a confirmation email once your order has shipped.
Do you ship to the United States?
Yes, we ship to the U.S. Shipping rates and delivery times are calculated at checkout.
How long does shipping take?
All orders are shipped through UPS Ground or FedEx Ground, unless otherwise requested. Typical delivery time is 3-6 business days after shipping.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track current and past orders through your Customer Hub.
Can I update my shipping address after placing an order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update the address.
What if my order arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Do you offer free shipping?
We offer Free Shipping to Canada and contiguous USA on orders over $75 CAD* / $65 USD.
*PEI, NL, NS, NB, YT, NU & NWT on orders over $100 CAD
Can I combine multiple orders?
If you’ve placed multiple orders close together, contact us right away and we’ll see if they can be combined before shipment.
Do you accept returns or exchanges?
Please review our return policy for full details. If you have questions about a specific order, feel free to contact us.
Will I be charged duties or import fees?
International customers may be responsible for customs duties or import fees depending on local regulations. A $3.50 USD brokerage fee will apply to all US-bound orders.
Collapsible content
Which size sleeve should I use for (insert album here)?
The best way to ensure a good fit is to measure the album’s spine and compare it to the specs listed on the product page. For LPs, our 12” sleeves are designed to fit standard jackets up to .125” (3mm) thick, 12.75” sleeves will fit up to .25” (6mm) and the oversized 13” will fit larger jackets up to .5” (12mm).
What is the purpose of dual pocket sleeves?
For years, the standard protective sleeve for vinyl has been a single pocket which houses the jacket and record together. Our patented dual pocket design has separate pockets for the jacket and record, meaning you can take the record out and play it without needing to handle the jacket.
Should I get sleeves with flaps or without? Tuckable or sealable?
It’s really a matter of personal preference, both styles of flap offer the same protection. If you like to take the jacket out and physically handle it, tuckable is your best option; however, if you plan on leaving the jacket in the sleeve, we recommend the sealable flap.
I ordered the wrong sleeves. Can I return them?
We can accept returns of full un-opened packs of sleeves in their original condition, click here for details. Unfortunately, we can’t accept returns of opened packs or individual sleeves.
Why did the price change when I got to checkout?
The most common cause of this is currency exchange. Customers in the United States can shop in USD, however since we are located in Canada the price is converted to CAD for the final checkout step.