All orders are shipped through UPS Ground or FedEx Ground, unless otherwise requested. Typical delivery time is 3-6 business days after shipping.
Free shipping to continental USA on orders over $55 USD
Free shipping in Canada:
BC, AB, SK, MB, ON & QC on orders over $75 CAD
PEI, NL, NS, NB, YT, NU & NWT on orders over $100 CAD
We are unable to ship to PO Boxes, sorry for the inconvenience.
Please note that all orders shipped outside of Canada may be subject to duties and taxes if the order value is above a country's exemption limit. The customer is responsible for paying these duties and taxes.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that you are responsible for the return shipping and duty, if applicable, on your returns. This amount will be deducted from your refund.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.